Shipping & returns
Delivery, returns and refunds for your NoMudNoLotus order.
Delivery
Delivery options and costs are shown at checkout before payment. When your parcel ships, you'll receive tracking by email.
Returns
You may return an item within 14 days of delivery. Items must be unworn, unwashed and in original condition with all tags attached.
To start a return, email nomudnolotus61@gmail.com with your order number and the item(s) you'd like to return. We'll confirm the process before you send anything back.
Returns address: [INSERT RETURN ADDRESS]
Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to the original payment method. Original delivery charges are non-refundable unless the item is faulty or incorrect.
Faulty or incorrect items
If something arrives faulty or isn't what you ordered, contact us with your order number and photos and we'll put it right at no cost to you. This does not affect your statutory rights.
Cancelling an order
Contact us promptly if you need to cancel an order. Once an order has shipped, the standard returns process above applies. See also our Terms of Service.
