Privacy policy

NoMudNoLotus, trading as NoMudNoLotus, is the data controller. Registered address: Putnoe Heights 78, MK41 8ED. For any privacy request, email nomudnolotus61@gmail.com.

Order information: name, email, delivery and billing address, phone number and order contents. Payments are processed by our payment provider — we never see or store your full card details.

Mailing list: your email address and the page you subscribed from, if you choose to join.

Correspondence: anything you send us by email, kept so we can help with your query.

To fulfil and deliver your order and handle returns (performance of a contract); to send marketing emails where you have subscribed (consent); to keep accounting and tax records (legal obligation); and to prevent fraud and improve the store (legitimate interests).

Only the providers we need to run the store: our hosting and database provider, our payment provider, our email provider and our delivery carriers. They act on our instructions and may not use your data for their own purposes. We never sell your data.

Order records are kept as long as required for tax and accounting purposes. Mailing list data is kept until you unsubscribe — every marketing email includes a one-click unsubscribe link.

We use strictly necessary storage only — for example, keeping your bag saved on your device. We do not run advertising or analytics tracking cookies.

You have the right to access, correct, delete or port your data, to object to or restrict processing, and to withdraw consent at any time. Email us and we'll action it. You may also complain to the data protection authority in [England and Wales].

We'll update this page if our practices change, and we'll update the date at the top when we do.